Frequently Asked Questions

AlertsDown is an uptime and SSL monitoring platform for websites, APIs, and background services. We keep watch on your endpoints, log every check, and alert you the moment something stops working.

We run distributed HTTP/HTTPS checks at intervals between 1 and 60 minutes (depending on your plan), capture response data, and dispatch notifications through the channels you configured whenever we detect downtime or SSL issues.

Every URL gets uptime checks (status codes, latency, error messages) and, if it is HTTPS, SSL certificate validity/expiry checks so you can catch issues before customers do.

Starter Builders runs checks every 5 minutes. Indie Builders and Saas Builders both support 1-minute checks. Within your plan limits you can choose any interval between 1 and 60 minutes per URL.

Starter Builders includes email notifications. Indie Builders adds SMS and webhook delivery. Saas Builders unlocks every channel—email, SMS, Telegram, WhatsApp, and webhooks—so you can route incidents wherever you need. Contacts must be verified before alerts are sent.

Starter Builders monitors 1 URL, Indie Builders covers up to 5 URLs, and Saas Builders lets you monitor up to 50 URLs. You can upgrade or downgrade at any time as your footprint changes.

We confirm the incident with consecutive failed checks, create an incident record, and notify you through every enabled channel. After that first alert we pause further downtime notifications for six hours unless we detect a healthy response in the meantime—only once the service comes back up do we allow new alerts to fire.

Yes. We already use AlertsDown to monitor our own projects and early customers’ sites. The core monitoring and alerting are stable, but we’re still improving the dashboard and adding features during public beta.

Yes. You can temporarily disable monitoring, change the interval, and select different notification channels or recipients per URL to match the criticality of each service.

Yes. All HTTPS URLs automatically include SSL expiry tracking. We raise incidents when a certificate becomes invalid or is approaching expiration so you have time to renew it.

Starter Builders is ideal for a single project with 5-minute checks and email alerts. Indie Builders increases limits to 5 URLs, unlocks 1-minute checks, and adds SMS plus webhooks. Saas Builders scales to 50 URLs, includes every notification channel, higher notification quotas, and priority support.

Starter Builders is free forever. Indie Builders and Saas Builders include a 7-day trial on monthly billing (14 days if you pick annual) plus a 7-day grace period before enforcement, so you can test higher tiers without risk.

Create an account, pick the plan that fits, add your first URL, verify any notification contacts, and we start checking immediately—no credit card needed for Starter Builders.

To prevent alert fatigue we impose a 6-hour cooldown per notification channel unless the service recovers (HTTP 200) in that window. Once a healthy check is recorded we can alert again if the service goes down.

Yes. Use the “Pause notifications” toggle in your account settings to temporarily suppress alerts across every URL. We continue checking and logging, and once you unpause we resume sending notifications with the latest status.

If you hit your URL cap you will not be able to add new monitors. If you reach the monthly notification quota we keep monitoring but may throttle alerts. We warn you ahead of time so you can upgrade or adjust usage.

For now we only support unauthenticated HTTP/S endpoints (no API keys, no login supported yet); authenticated API monitoring is on our roadmap once we add custom header and token management in the dashboard.

Indie Builders and Saas Builders include webhook notifications, letting you forward incidents to Slack, PagerDuty, automation workflows, or any custom endpoint. Each trigger is a POST with a JSON body that currently includes the monitored URL (url) and the latest HTTP status code (status, null when we could not reach the target). You can branch on the status to decide whether to open tickets, push chat alerts, or kick off runbooks, and we keep urlId internal so you only need to care about the URL itself.

All data is encrypted in transit with TLS and stored securely. We apply least-privilege access, audit critical actions, and run regular security reviews to keep your monitoring data safe.

Yes. Email and SMS contacts must be verified before we will send alerts to them (webhook endpoints are exempt). You can request a verification code/link from the dashboard at any time, and only confirmed contacts appear as options when configuring notification channels.

Reach us through the in-app support form or the contact email shown in your dashboard. Saas Builders customers receive priority responses.

Public beta means anyone can sign up and use AlertsDown, but we are still polishing the product based on real-world feedback. You may see small UI changes and new features appear regularly. If something isn’t clear or doesn’t work as expected, we want to hear about it so we can fix and improve it quickly.

During public beta you can monitor up to 5 URLs for free. You get the same core features as paid plans—24/7 checks, alerts by email, SMS and webhooks, and SSL monitoring—without entering a credit card. This lets you fully test AlertsDown on your real projects before deciding on a paid plan.

We may adjust pricing and plan limits after public beta based on usage and feedback. If you start using AlertsDown during beta, we will clearly communicate any changes in advance and give you time to review them. Our goal is to keep pricing simple and fair for indie builders, small teams and SaaS products.

AlertsDown is built for indie builders, small SaaS teams, agencies and side projects that need reliable uptime monitoring without complex setup. If you manage websites or APIs and just want to know immediately when something breaks, AlertsDown is for you.

You can reply directly to any email we send you, use the chat bubble in the bottom-right corner of the website, or contact us at our support email. We read every message and use your feedback to decide what we build next.