Refund Policy

1. Digital Service Delivery

AlertsDown sells access to digital uptime monitoring and notification services. Access is delivered to your AlertsDown account after a free plan is activated or a paid checkout is successfully completed. No physical goods are shipped.

2. Subscriptions and Cancellation

You may cancel a recurring subscription through the billing portal. Cancellation stops future renewals, and access to paid features continues through the end of the paid billing period unless the service indicates otherwise. Cancelling a subscription does not automatically refund charges already paid.

3. Refunds

Paid subscription periods and one-time lifetime plan purchases are final once digital service access has been provided, except where a refund is required by applicable law. This policy does not limit any mandatory consumer rights that apply to you.

4. Incorrect or Duplicate Charges

If you believe you were charged incorrectly, charged more than once, or did not receive the purchased access, contact support@alertsdown.com. Include the email address on your AlertsDown account and enough transaction information for us to review the charge. Do not send full card details.

5. Refund Method and Timing

When a refund is approved or legally required, it is returned to the original payment method. Processing time depends on the payment provider and your financial institution.

6. Seller Information

The seller and service name is AlertsDown. The store country is Luxembourg. For billing or refund questions, contact support@alertsdown.com.